Vice President, Client Services
David Hickman is the Client Services Vice President for CityMark Development and specializes in both residential and commercial home building and specifically manages CityMark’s quality assurance/quality control, construction close-out, homeowners association turn-over and warranty services.
David brings over 30 years of experience to CityMark in residential homebuilding and started his career with Standard Pacific Homes as an assistant superintendent in 1976. He rapidly advancement to a superintendent position and finally as their customer service manager. Over his 12 years with Standard Pacific Homes, he found his true passion and significance in managing the overall quality assurance aspects of home building.
Throughout David’s career, he also managed the quality assurance and customer service departments for the following major developers; Barratt Homes, KB Homes, William Lyon and D.R. Horton. During this time he was responsible for developing sound and proven policies and procedures ensuring successful customer service operations, positive customer satisfaction ratings and repeat referrals in over 150 communities throughout San Diego, Imperial, Riverside, Orange and LA counties. Additionally, his duties included creating programs to reduce defect litigation while providing mechanisms to recover cost, managing homeowner associations specifically concerning maintaining quality relationships, associations’ maintenance responsibilities and litigation prevention and instituting quality control standards for subcontractors to significantly improve the overall quality of homes.
His other accomplishments include receiving the Building Industry Association Manager of the Year award in 1992, and having his service department recognized with the highest distinctions from the GuildQuality in 2008. David has served on a variety of home building associations such as a member of the SB800 committees, purchasing association, and customer service association.
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